TERMS OF SERVICE

Effective Date: April 21, 2026

Welcome to San Juan Blooms & Co. ("SJB Co.", "we", "us", or "our"). We are a local flower shop in the heart of the San Juan Mountains, Colorado. We're here to offer you exquisite floral arrangements for occasions & gatherings of all sizes.

By accessing or using our services, you ("Client", "you", or "your") agree to be bound by these Terms of Service. Please take a moment to read them carefully.

When you visit our site or purchase from us, you're engaging in our "Service." This means you agree to the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and policies referenced here or available by hyperlink. These Terms apply to everyone who uses our site, including browsers, customers, and contributors.

Please read these Terms of Service thoroughly before accessing or using our website. By accessing or using any part of our site, you agree to these Terms. If you don't agree with all the terms and conditions, you may not access the website or use any of our Services. If these Terms are considered an offer, acceptance is specifically limited to these Terms of Service.

1. General Terms Applicable to All Services

  • 1.1 Service Agreement: These Terms of Service create a legally binding agreement between you and San Juan Blooms & Co. regarding your use of our services.

  • 1.2 Changes to Terms: We may update or modify these Terms at any time without prior notice. Your continued use of our services after any changes means you accept the new Terms.

  • 1.3 Privacy Policy: Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  • 1.4 Communications: By using our services, you agree to receive electronic communications from us, including emails, text messages, or phone calls related to your orders or services.

2. Services (Retail & Subscriptions)

  • 2.1 Product Availability: All floral arrangements and products depend on availability. Since flowers are seasonal, specific blooms, colors, or vase types may vary. We reserve the right to substitute flowers or materials of equal or greater value while keeping the overall aesthetic of your arrangement.

  • 2.2 Pricing & Payment:

    • All prices are listed in USD and can change without notice.

    • Payment for retail orders is due in full at the time of purchase.

    • For flower subscriptions, payment will be processed according to your chosen frequency (e.g., monthly, bi-weekly) and subscription length. Your subscription will automatically renew unless you cancel it according to our cancellation policy (see Section 2.5).

  • 2.3 Delivery:

    • We offer delivery within Telluride, Ridgway, Ouray, and surrounding areas.

    • Delivery fees apply and will be communicated when you place your order.

    • It's your responsibility to provide accurate and complete delivery information. San Juan Blooms & Co. is not responsible for delays or non-delivery due to incorrect addresses or if the recipient isn't available.

    • For unattended deliveries, flowers will be left in a safe, shaded location if possible. San Juan Blooms & Co. is not responsible for damage or theft after delivery.

  • 2.4 Quality & Freshness: We guarantee the freshness and quality of our flowers upon delivery. Please inspect your order immediately upon receipt. Any issues or concerns must be reported to us within 24 hours of delivery.

  • 2.5 Cancellations & Refunds (Retail & Subscriptions):

    • Retail/Flower Orders: Due to the perishable nature of our products and the specific sourcing required for our floral designs, all retail orders are final. Once an order is placed and payment is processed, we do not offer refunds or cancellations. If you need to change your delivery date or address, please contact us at least 24 hours in advance and we will do our best to accommodate.

    • Flower Subscriptions: You can cancel your subscription at any time. Cancellations must be submitted at least 7 days before your next scheduled delivery to avoid being charged for that delivery. Pre-paid subscription plans are non-refundable once the first delivery has been made, but you may pause or transfer deliveries (see Section 2.6).

    • Refunds: Approved refunds will be processed within 7 days to the original payment method.

  • 2.6 Pausing or Transferring Subscriptions: Subscribers can request to pause deliveries or transfer their remaining subscription deliveries to another recipient by contacting us with at least 7 days' notice before the next scheduled delivery.

3. Event & Floral Design Services

  • 3.1 Consultation & Scope of Services: Our event design services begin with a consultation to discuss your specific desires, event details, and budget. SJB Co. agrees to provide custom floral design, fresh blooms, labor, delivery, setup, and strike services as outlined in your approved proposal.

  • 3.2 Fresh Flower Substitutions: Due to the natural variability of agricultural products, climate impacts, and regional wholesaler availability, specific flower varieties cannot be guaranteed. SJB Co. reserves the right to make professional substitutions of equal or greater value that maintain the visual style, quality, and color palette of the agreed-upon design scheme.

  • 3.3 Retainer & Payment Terms: To secure our event design services, we require a non-refundable retainer fee (25% of the total estimated balance) upon signing. No floral stock or staffing will be reserved until this retainer and signed agreement are received. The remaining final balance is due strictly 30 days prior to the event date.

  • 3.4 Revisions Cut-Off: Any changes or revisions to event scope must be submitted in writing. No reductions in overall scope or floral counts exceeding 10% of the initial proposal total may be made within 30 days of the event date.

  • 3.5 Environmental Conditions & Outdoor Rules: For outdoor ceremonies (including mountain overlook sites), Client must provide a viable weather contingency plan (covered tent or indoor space). SJB Co. reserves the right to alter installation methods or relocate arrangements in cases of high winds, excessive heat, or freezing precipitation that threatens structural safety or bloom integrity.

  • 3.6 Cancellations & Force Majeure (Event Design):

    • Cancellations: Cancellations made prior to 30 days before the event forfeit all paid retainers. Cancellations made within 30 days of the event require 100% full payment, as custom floral orders and labor allocations cannot be canceled with suppliers.

    • Postponements: If an event is postponed, we will make a reasonable effort to transfer services to the new date, subject to availability, rescheduling fees, and price adjustments based on market rates.

    • Force Majeure: Neither party shall be held liable for failure to fulfill obligations due to acts of God, severe mountain weather closures, natural disasters, or state emergencies.

  • 3.7 Rentals & Hard Goods: All pedestals, urns, arches, brass votives, ceramic pots, glassware, and other rental hardware remain the exclusive property of SJB Co. unless explicitly noted as purchased items on your invoice. Client assumes full responsibility for all rental items from setup until collection. Any damaged, cracked, missing, or wax-ruined rental items will be billed to the credit card on file at standard retail replacement cost.

4. Community Workshops and Events

These terms apply specifically to classes, workshops (e.g., floral design), and events (e.g., yoga, community gatherings) hosted by San Juan Blooms & Co. or third-party instructors in our physical space.

  • 4.1 Registration & Payment: Full payment is required at the time of registration to secure your spot for any class or event. Prices are per person and are non-transferable to another date or event unless approved by us.

  • 4.2 Workshop/Event Cancellation Policy:

    • By You: A full refund or credit will be issued for cancellations made 72 hours or more before the scheduled start time of the workshop or event. Cancellations made less than 72 hours prior are non-refundable, as supplies (flowers, materials) are often purchased in advance, but you may transfer your spot to another person.

    • By Us: San Juan Blooms & Co. reserves the right to cancel or reschedule any class due to low enrollment, instructor illness, or unforeseen circumstances. In the event of our cancellation, you will receive a full refund or a credit toward a future offering.

5. Intellectual Property & Media Release

  • 5.1 Intellectual Property: All designs, concepts, and content created by San Juan Blooms & Co. are our exclusive intellectual property. Unauthorized use, reproduction, or distribution is prohibited.

  • 5.2 Photography & Media Rights: SJB Co. reserves the right to capture high-resolution photos and videos of all arrangements, installations, and setup processes for website, portfolio, and social media usage. Client agrees to permit SJB Co. to request digital image files from the official event photographer, with appropriate credit given upon publication.

  • 5.3 Media Privacy Opt-Out: Clients requiring strict personal privacy who prefer that event imagery containing guests or personal details remain unpublished on social media or digital portfolios must submit a written Non-Disclosure request prior to contract signing.

6. Limitation of Liability

San Juan Blooms & Co. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

7. Indemnification

You agree to defend, indemnify, and hold harmless San Juan Blooms & Co., its employees, agents, and affiliates, from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (a) your use and access of the Service, by you or any person using your account and password; or (b) a breach of these Terms.

8. Governing Law & Dispute Resolution

These Terms will be governed and interpreted in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms or our services will be resolved exclusively in the state or federal courts located in Ouray County, Colorado.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at: